Shipping policy
1. Order Processing
All orders are processed within 1–2 working days.
Orders are not shipped on weekends or UK bank holidays.
During busy periods or product launches, processing times may be slightly longer - we’ll always keep you updated.
2. UK Shipping
We currently ship across the United Kingdom.
- Standard Delivery: 2–4 working days
- Express Delivery (if available): 1–2 working days
Shipping costs are calculated at checkout.
We may offer free shipping on orders over £40 from time to time.
3. Pre-Orders & Launch Periods
If you place a pre-order, estimated shipping dates will be clearly stated on the product page.
Please note that pre-order timelines are estimates and may shift slightly as we finalise production. We’ll always communicate any changes.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
5. Delivery Partners
We work with trusted UK couriers such as Royal Mail and other delivery partners to ensure your order arrives safely.
6. Delays
While we do everything we can to ensure timely delivery, occasional delays may occur due to factors outside of our control (e.g. courier delays or peak periods).
If your order is significantly delayed, please contact us and we’ll help resolve it as quickly as possible.
7. Incorrect Address
Please ensure your shipping details are correct at checkout.
Lokla is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us as soon as possible — we’ll do our best to help before dispatch.
8. Lost or Missing Parcels
If your order hasn’t arrived within the expected timeframe, please contact us at:
customerservice@lokla.co.uk
We’ll investigate with the courier and work to resolve the issue promptly.
9. International Shipping
We currently ship within the UK only.
We hope to expand internationally in the future.
We’re a small brand, and every order matters. If something doesn’t feel right, just reach out - we’re here to help.