Refund policy

Returns

Last updated: 24th August 2026

We hope you love your Lokla piece. If something isn’t quite right, we’re here to help.

30-Day Returns

You may return your item within 30 days of delivery, provided it is unused and in its original packaging.

A Note on Hygiene

Because our products are designed for bathroom use, we’re unable to accept returns on items that have been used.

This ensures every product received by our customers meets the highest standards of cleanliness and care.

Damaged or Faulty Items

If your item arrives damaged or not as expected, please contact us within 48 hours of delivery.

We may ask for a photo so we can resolve this quickly - whether that’s a replacement or a refund.

Starting a Return

To begin a return, simply email us at:

returns@lokla.co.uk

Include your order number and we’ll guide you through the next steps.

Shipping Your Return

Unless an item is faulty, return shipping costs are the responsibility of the customer.

We recommend using a tracked service, as we’re unable to take responsibility for items lost in transit.

Refunds

Once your return has been received and checked, we’ll process your refund to your original payment method.

Please allow 5–10 working days for this to appear.

A Small Note

We’re a small brand, and every order matters to us. If something doesn’t feel right, please reach out - we’ll always do our best to make it right.